Orlando Airport Transportation Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How early should a reservation to be made?
We will do everything we can to accommodate our clients with short notice, but we encourage everyone to make their reservation as soon as their itinerary is finalized. Online Reservations cannot be made within 48 hours of arrival. If you are arriving within 48 please contact us.

Do we need to call to reconfirm our pick up from the airport?
No, if you received a confirmation email, that is your confirmation. You can also view your reservation in our Client Services Area 24 hours a day. Within 48 to 72 hours prior to arriving in Orlando, we will send you a second confirmation email reminding you about your reservation with us. At this point, please let us know if there are any changes to your itinerary or travel plans. We monitor your flight the day of your arrival so we can Meet & Greet you if you are arriving at Orlando International Airport.

If for some reason you do not receive a confirmation email, you can view your reservation in our Client Services Area. It will give you the opportunity to verify the information you submitted to our system. If you find any discrepancies, please reply back to the same confirmation email.

How do we find our driver at Orlando International Airport?
Your driver will call/text you upon arrival, please turn on your phone when you land. When you get to the baggage claim call him back, he will then come in to meet and greet you at the carousel at Orlando International Airport with your name on a sign. If you do not get a call or a text, do not panic! Just contact us and we’ll locate him for you.

Can we request car seat or booster?
Yes, you can request a car seat and up to 2 booster seats. They are complimentary when you choose FL TOURS. When should I use a car seat?
Car seats are used for children who weigh 22 lbs. - 40 lbs., generally ages 1 to 4 years.
When to use a booster seat? Booster seats are used for children who weigh 18 kg (40 lb.) or more.

Does FL TOURS allow a complimentary stop?
Yes, we allow up to a 15 minute complimentary grocery stop for round trip reservations. If you need to stop at additional locations, extra charges will apply. There is a $15 fee for all stops for one way reservations.
IMPORTANT REGARDING THE COMPLIMENTARY STOP!!
- The request must be made at the time of the reservation.
- This stop CANNOT be exchanged for additional pickups, transfers or monetary credit, including refunds.
- Stores must be located on the way to your destination.
  We will not stop at COSTCO, SAMS CLUB and SUPER WALL MART
- Stops are only offered on the first leg of transportation.
- Due to the stores being closed, we do not provide a grocery stops after 10pm.
- We cannot guarantee a stop if your flight is delayed over 30 minutes.
  If your flight is delayed over 30 minutes, we respectfully ask that you check with your driver if her/his schedule permits to accommodate your need.

When do we pay for our transportation?
Upon arriving at your destination, all payments can be made by cash or travelers check to your driver. The driver will then issue cash receipt and reconfirm your next pick up date and time prior to departing. If you prefer to pay with a credit card, please call us 2-3 days prior to your arrival.

Can we pay with credit cards?
If you prefer to pay with a credit card, please call our office 2-3 days prior to your arrival. Since we do not require any form of payment to hold this reservation, we kindly ask that all cancellations be made at least 72 hours prior to your arrival.

What is appropriate gratuity to the driver?
The Standard gratuity is 20% on the total fare and divide that per transfer since you might not have the same driver if booked round trip. If your total fare is $250 the total tip for your trip will be $50 ($25 for each driver on a round trip transfer)

How do we confirm our return pickup?
Your return schedule is based on the information you provide us when your reservation is made, and a return time is scheduled before you actually get to Orlando. The standard pickup time for all returns to the Airport from Disney or Universal areas, is 2.5 hours prior to your flight time, and 3 hours for international flights. The driver who brings you to your resort will confirm a time with you, and we always suggest that you also reconfirm it with your driver. If you need more or less time, please call our office to change it.

We have multi-family members coming from different parts of the country and arriving on the same day, but at different times. We wish to ride together to Disney. How can we arrange this with FL TOURS?
If the time spread between flights are not too far apart and you do not mind waiting for your other family. All you need to do when filling out our reservation form is to provide us with the flight information of the arriving party(s) and instruct your other family members who are arriving early to meet up with you and your driver at the baggage claim area.

We’re not being picked up from the airport. How can we make reservation for this? Would the price be different?
It is not all uncommon for families to spend one night at near airport area hotel before going to either Disney Resorts or to one of the Cruise Lines at Port Canaveral. The rate would the same. When making your reservation online; all you need to do is fill out the reservation form completely and tell us in the special request box, where and what time you want us to pick you up. And we’ll be there for you. (Please note, although the pre-written confirmation you would receive via email may state that your driver will meet and greet you at the baggage claim area, please be assured that we’ll be at the location you specified.

Our return pick up resort is different from drop off resort. How can we indicate this when we make our reservation
online?
From the reservation page in the box where it says resort you would write: Drop off resort/return resort ( Hard Rock Resort/Board Walk ) and write us a little note in the special request box, using the above example; although your being dropped at HRR that you return resort is to be from BW) and we’ll schedule it for you.

PLEASE REMEMBER, YOUR RATE WOULD BE BASED ON THE FARTHEST RESORT.

About the Meet and Greet
At our company, we pride ourselves on providing excellent service, including a complimentary Meet & Greet at the airport. However, it’s important to understand that this service involves significant logistical effort and associated expenses. To ensure clarity and minimize unnecessary costs, we kindly ask for your cooperation in the following: Flight Monitoring and Arrival Process Your driver will monitor your flight from the moment you depart your hometown to ensure they meet you promptly at the baggage claim area upon arrival. Once your flight has landed, your driver will park the vehicle in the commercial vehicle lane lot, located downstairs from the baggage claim area. The minimum charge for parking in this area is $10, which we cover initially. Minimizing Delays It is crucial for the driver to meet you promptly and depart as quickly as possible to avoid additional fees. Any delay—whether due to late luggage, airport congestion, or other unforeseen factors—can result in additional charges to us. If the delay exceeds 30 minutes, we must pass on the airport's $10 per additional 30-minute fee to the client.
If You Need Additional Time If you anticipate needing extra time in the terminal before heading to the baggage claim area (e.g., grabbing a bite to eat or addressing other needs), please notify us in advance. In this case, your driver will wait at the staging area on standby, and we can avoid unnecessary charges.
Understanding Meet & Greet Costs The Meet & Greet service is a labor-intensive process that requires careful planning and coordination to ensure your convenience. By promptly meeting your driver and following these guidelines, you help us minimize unnecessary expenses while still enjoying this complimentary service.

Can I book additional transfers?
Yes, once you make a reservation, you will have the option to add additional transfers in the client services area for an extra cost.

Does FL TOURS provide transportation service to other attractions such as Universal Studios, Sea World and other destinations?
Yes, once you book your Orlando airport transportation, you will have the opportunity to book additional transfers in the Client Services Area. Transfers to and from Universal Studios, Sea World, Discovery Cove and Disney.

What if I am late leaving the Cruise Ship?
It is extremely important that you stick to you scheduled pickup time. Your FL Tours vehicle will wait for you up to 15 minutes after your scheduled pickup time from the Port Canaveral, free of charge. If you will be more than 20 minutes late, please call our office and reschedule another pickup. Additional fees may apply for changes within 72 hours to your original pickup time, and due to our predetermined transportation schedule, your rescheduled pickup time may take up to 3 hours.

RESERVE ONLINE

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